The National Police Service (NPS) has called on Public Service Vehicle (PSV) operators and boda boda associations to ensure their drivers and conductors treat passengers with respect.
In a statement released on Friday, March 28, NPS emphasized the need for discipline among public transport operators, urging them to prioritize customer service and passenger safety.
“We appeal to PSV owners and boda boda associations to work closely with law enforcement to instill discipline among drivers and conductors, enhance customer service, and enforce safety measures to protect passengers,” the statement read in part.
The statement comes amid growing concerns over how matatu Savings and Credit Cooperative Organizations (SACCOs) handle commuters, particularly those unable to pay full fare.
One of the most notable cases involved Super Metro, a popular Nairobi matatu SACCO, which recently had its operating license suspended by the National Transport and Safety Authority (NTSA) over alleged mistreatment of passengers.
The suspension followed an incident on March 12, where a conductor was accused of pushing a passenger out of a moving vehicle due to an unpaid fare. The SACCO later faced further scrutiny, with its vehicles subjected to inspection and its drivers undergoing a sensitization program.
Although the Transport Licensing Appeals Board (TLAB) temporarily lifted the suspension, allowing Super Metro to resume operations, NTSA sought additional time to file its response. The matter is set for mention on April 7, 2025.
Rising Pickpocketing Cases in Matatus
NPS also raised alarm over an increase in pickpocketing incidents in matatus, linking them to unauthorized or part-time conductors and drivers.
“We urge all stakeholders in the public transport sector to take decisive action against this issue,” NPS stated.
At the same time, the police reminded all road users—drivers, pedestrians, cyclists, boda boda operators, and passengers—that road safety is a shared responsibility.
Easter Holiday Traffic Measures
With the Easter holiday approaching, NPS announced plans to intensify road safety enforcement, anticipating an increase in traffic across the country.
“We expect heavy traffic movement during Easter and the upcoming school holidays. The police, in partnership with relevant stakeholders, will implement strict measures, including extensive enforcement checks, to ensure compliance with road safety regulations,” the statement added.
Warning to Schools on Student Transport Safety
The NPS also cautioned school administrations about the risks of reckless driving, particularly when transporting students.
“It is the duty of every school to ensure students reach home safely. PSV drivers must be mindful of their responsibilities while ferrying students,” NPS warned.
The police further stated that operators found endangering student safety could face severe penalties, including license revocation.
